RobinTerms & Conditions of Use
The ground rules for using Robin — as plain as we could make them, but complete.
1. Provider & Scope
Robin is provided by Joannis Papatheodorou, Aschaffenburg (hereinafter "we", "us"; see the Legal Notice for contact details). These terms govern your use, as a user, of the website robin.elli.website, the web app at /app/ and all related services. Robin is aimed at consumers resident in the EU.
2. What Robin is
Robin is a personal AI companion with long-term memory: journal, calendar, goals, routines, health and fitness tracking, relationships, meditation, language learning, your own custom AI characters and a chat with several modes (including Chat, "Reflection" (formerly "Therapy Session"), "Health", "Philosophy"). The responses are generated by AI models (Claude, GPT, Gemini); you pick the model, or Robin picks it automatically in Smart mode. On request, EU mode uses Google Gemini exclusively, hosted on servers located in the EU. Which data flows where is set out in the Privacy Policy.
3. Important: Robin is not medical or therapeutic advice
Robin is an AI, not a person — not a doctor, not a psychotherapist and not a healthcare practitioner. The "Reflection", "Health"/"Health Companion" modes and all health-, longevity- or psychology-related content serve solely the purposes of reflection, support, information and entertainment. They are not medical treatment and not a diagnosis, nor are they therapy, healing, or medical, psychological or legal advice; they are no substitute for seeing a doctor, a therapist or another qualified professional.
AI responses can be wrong, incomplete or misleading. Do not make any health, medical or legal decisions based on Robin alone.
In a crisis or if you are having suicidal thoughts, please seek professional help immediately: emergency number 112, or the crisis helpline (Telefonseelsorge) on 0800 111 0 111 or 0800 111 0 222 (free, anonymous, around the clock).
4. Account & Minimum Age
To use Robin you create an account with an email address and a password. You must be at least 18 years old. Keep your login details confidential and do not share your account. The information you provide at registration must be accurate.
5. Conclusion of Contract
The presentation of the plans is not yet a binding offer. By selecting a plan during checkout and clicking the button labelled "order with obligation to pay", you make a binding offer (button requirement under Art. 312j German Civil Code, BGB). Immediately beforehand we show you the key contract details (service, total price, term, renewal) and obtain your confirmation of these terms and of the withdrawal information. The contract is formed upon our confirmation or the activation of the plan. You receive a confirmation by email (durable medium) including these terms and the withdrawal information.
6. Prices & Payment
- Plans: Lite €5, Standard €10, Pro €20 per month. Annual plan: €50 / €100 / €200 per year (two months free). A single month at the same monthly price without automatic renewal.
- All prices are final prices. As a small business within the meaning of Art. 19 German VAT Act (UStG), we do not charge VAT; it is therefore not shown separately.
- Each plan includes a monthly budget of "Robin Points" (Lite 800 · Standard 1600 · Pro 3200) as well as voice output (1 / 2 / 4 hours per month). Additional points or voice hours can be purchased separately.
- Payments are processed via our payment service provider Stripe (Stripe Payments Europe, Limited, Ireland). Stripe's own terms for payment processing apply in addition.
7. Term, Renewal & Cancellation
Monthly subscriptions renew automatically by one month at a time, annual subscriptions by one year at a time, unless cancelled. A booked single month ends automatically and does not renew. You can cancel at any time with effect from the end of the respective term — conveniently via the cancellation button in your account, which under Art. 312k BGB is just as easy to reach as placing an order, or by email to robin@elli.website. After a subscription ends, your account and your data remain in place; you can still view and export them, only chatting with Robin pauses until your next active plan.
8. Right of Withdrawal
As a consumer you have a 14-day right of withdrawal. The details, conditions and the model withdrawal form can be found in the Withdrawal Information. Once the app is available, you can also declare your withdrawal via the "Withdraw from contract" function in your account (Art. 356a BGB).
9. Availability & Backups
Robin is operated by a single person and is being developed continuously. We strive for high availability but do not owe uninterrupted access; maintenance, outages or changes to individual features are possible. You are responsible for backing up your own content — use the data export in the settings for this (see Privacy Policy).
10. Your Obligations
- Do not enter, or have generated, any unlawful, abusive or rights-infringing content.
- Do not enter any identifying personal data of third parties (e.g. full names, addresses, contact details) without their knowledge. You share responsibility for content you enter about third parties.
- Do not use the service abusively, in a harmful automated manner, or to circumvent security or budget limits.
- No reselling, no passing on of the account, no reverse engineering, except where permitted by law.
11. Your Content
The rights to your content (journal, chats, notes, etc.) remain with you. We process it solely in order to provide the service to you — details and legal bases are in the Privacy Policy. We do not use your content to train our own AI models.
12. Liability
We are liable without limitation for intent and gross negligence, as well as for damage arising from injury to life, body or health. In cases of simple negligence we are liable only for breach of a material contractual obligation (a so-called cardinal obligation) and limited to the foreseeable damage typical for this type of contract. Otherwise liability is excluded. You are responsible for decisions you make based on AI outputs alone (see section 3); the liability rules set out above remain unaffected by this. Liability under the German Product Liability Act remains unaffected.
13. Changes to These Terms
We may amend these terms with effect for the future, for example when new features are added or the legal situation changes. We will inform you of material changes by email in good time before they take effect. If you do not object within the stated period and continue to use the service, the changes are deemed accepted; we will point out this right and its consequences separately in the notification. Otherwise you may cancel the contract as of the date the changes take effect.
14. Final Provisions
German law applies; mandatory consumer protection provisions of your country of residence remain unaffected. We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board (Art. 36 German Consumer Dispute Resolution Act, VSBG).